Case Studies / Public Sector

A support chatbot, live in three months.

A Hong Kong public trade body.

  1. The challenge

    A high volume of inquiries was handled manually, response times were slipping, and the deadline was a hard three months — with data, infrastructure, security, and business teams all needing to move together.

  2. What we did

    A chatbot-as-a-service platform on Azure, built to the client's DevOps standards: resources auto-provisioned with Bicep, a data factory on Azure, answer-generation programmed in Python, and Microsoft Teams as the front end.

  3. The result

    The platform scales with inquiry volume, manual handling cost dropped, and the system passed the client's DevOps, security, and reliability standards in full.

  4. The stack

    Azure · Bicep · Azure Data Factory · Python · Microsoft Teams

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